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ITIL 4 enables your organisation to use best practices around service management while implementing the latest concepts in IT and also answering crucial questions, like: How do we create value for the customer and for the IT? What is the role of IT and IT services in a business strategy? Which role should it be? How can we support our organisation on their way to digital transformation? How do I link - if I want to - service management with new methods of working like Lean, Agile, DevOps, etc.